+92 328 8007738
Maraamcompany@gmail.com
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Maraam
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Frequently Asked Questions.

1. What products does Maraam offer?

Maraam specializes in traditional handmade footwear, including khussas, sandals, and ethnic shoes. We also offer limited customized options and seasonal fashion collections.

You can easily place your order through our website, WhatsApp, or social media pages. Once you confirm your order, our team will process it and keep you updated until delivery.

Yes! Maraam delivers across Pakistan, with standard delivery times depending on your city and order type (custom or ready-made).

Orders are usually delivered within 4–7 working days. Customized items may take slightly longer depending on the design and production time.

Yes, we offer Cash on Delivery nationwide. You can also choose advance payment to avail a 5% discount on your order.

Yes, you can request a return or exchange within 3 days of delivery, provided the item is unused, unwashed, and in its original packaging.
Please note: Customized and sale items are non-returnable and non-exchangeable.

If you receive a damaged or incorrect item, please contact our Customer Care Team immediately via WhatsApp or email. We’ll review the issue and arrange a replacement or refund where applicable.

You can reach us through:
📞 WhatsApp: +92 328 8007738
📧 Email: maraamcompnay@gmail.com

Yes, we offer customization options for selected designs. You can discuss your preferred colors or sizes with our team before placing an order.

Yes, all Maraam footwear is true to size. However, if you are between sizes or unsure, our team can guide you to find your perfect fit before placing your order.

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              Terms & Conditions

              By placing an order with Maraam, you agree to the following terms and conditions. Please read them carefully before making a purchase. ________________________________________ ORDER CONFIRMATION 1. Once your order is placed, you will receive a confirmation message via WhatsApp or call to verify your order details. 2. Orders are only processed after confirmation from the customer. 3. If the confirmation call or message goes unanswered, we will retry the next working day. After two unsuccessful attempts, the order will be automatically canceled. ________________________________________ SHIPPING & DELIVERY 1. We strive to deliver your orders within the estimated time provided at checkout. 2. Please ensure that your address and contact information are accurate to avoid delays. 3. Delivery timelines may vary slightly during sale seasons, public holidays, or extreme weather conditions. ________________________________________ PAID ORDERS 1. For prepaid (advance payment) orders, Maraam offers a 5% discount on the total product price. 2. Orders are confirmed and processed only after successful payment receipt. ________________________________________ CUSTOMIZED ORDERS 1. For custom dresses or personalized designs, please contact our team directly through WhatsApp or social media pages before placing your order. 2. Any notes added in the checkout comment box without prior discussion with our team will not be considered valid customization requests. 3. Customized products are made exclusively for you and therefore cannot be exchanged or refunded. ________________________________________ ORDER CANCELLATION 1. Once an order is confirmed, it cannot be canceled. Please double-check all details before confirming your order. 2. Maraam reserves the right to cancel orders in case of unavailability of materials or verification failure. ________________________________________ DELIVERY POLICY 1. Opening parcels before payment is strictly not allowed. Please make the payment first and then unbox your parcel. 2. Customers who repeatedly refuse parcels without valid reasons may have future orders restricted or canceled. ________________________________________ RETURNS & EXCHANGES 1. We only accept exchange requests in case of size issues or damaged items, reported within 24 hours of receiving the parcel. 2. Customized and sale items are not eligible for exchange. 3. The customer is responsible for return shipping costs in case of an exchange.